DO WE COVER RETURN SHIPPING COST'S? No we do not cover shipping on any return items to Shrake Culture, for the sole purpose of dislike. You will be responsible for covering the cost of shipping the return goods to us and for any additional shipping fees, for us to ship the exchange back to you, unless other wise noted. If the item was damaged upon delivery, we will happily cover the cost of returning the goods to us.
HOW DO I SHIP THE RETURN? Please return your items with all of the branded packaging included with your order, such as earring/necklace cards, jewelry boxes, or pouches.
BUYER IS RESPONSIBLE FOR TRACKING THE RETURN
The buyer is responsible to ensure the package gets returned to Shrake Culture, whether through a tracking number or insurance. If the item gets lost in the mail it's is the buyers sole responsibility to contact the method of shipping to file a claim for coverage.
SEND US AN EMAIL ABOUT THE RETURN
Send us an email about the return within the first 48 hours if item is damaged or within 21 days from date the order was placed. Please include your item number and reason for return. We will respond within 48 hours with an approval code for the item. Once you return the item to us, please write the approval code on the original invoice you are returning with the item.
WHAT ARE ACCEPTABLE RETURNS FOR US TO COVER SHIPPING?
Damages only. *An attempt to return an item claiming it's damaged as it looked different in color then on your monitor, will be denied. You will however be allowed to return the item, assuming its in the allotted return time for an exchange but you'll be responsible for the return shipping charge and the new shipping fee to send out a new item.
We have made every effort to accurately display the colors of our merchandise on our Web site. However, the color(s) you see will vary depending on the settings and capabilities of your monitor, computer and Web browser. Therefore, Shrake Culture cannot guarantee that your monitor’s display of the merchandise is accurate. An attempt to return an item claiming it's damaged as it looked different in color then on your monitor, will be denied. You will however be allowed to return the item, assuming its in the allotted return time for an exchange but you will be responsible for the return shipping charge to us and the new shipping fee to send out a new item.
DO WE ACCEPT EXCHANGES FROM OUTSIDE THE UNITED STATES? We do not currently offer International exchanges at this time.